ACCESSIBILITY POLICY

There will be on-site accessibility parking. To plan ahead, go to the website, where the event will be hosted, to see where their accessibility parking lots are located.

The Info Desk is a dedicated queue space for those requiring special assistance or mobility requirements. The Info Desk is located in the at the entrance.

Geeks who require accessibility services and have a medical companion with them may request a complimentary admission pass for their service person. The medical companion will receive a general admission one-day pass and will be granted access to the same areas of the show as the fan requiring assistance. For example, if a VIP Pass is purchased, their companion will receive a complimentary day pass and will be given access to all VIP areas, lines, and lounges, etc., to aid the fan who requires their assistance. Medical companions are required to stay with and assist the patron with disabilities. The medical companion is not entitled to any merchandise benefits, “line-jumps,” or exclusive benefits.

The complimentary admission pass must be collected from the Info Desk on the same day it is to be used. Please note that if the attendee is planning on attending the show for more than one day, that is, has a multiple-day pass, the companion must retrieve their complimentary day pass each day individually from the Info Desk.

GEEKEXPO’s specially ticketed experiences are regarded as independent events, and the policies vary from show to show. Please contact Customer Service with your request in advance if you’d like to inquire about the policy on a particular specially ticketed experience you’d like to attend and require a medical companion for. Your request will then be reviewed by a Manager, and we will notify you of our ability to accommodate your needs.

We provide accessible seating, as available. Please be aware that all seating for Panels and Screenings are on a first-come, first-served basis, and we cannot guarantee seating for everyone. Fans who require accessible seating should plan to arrive at the Panel at least 15 minutes prior to the event. Please keep in mind that all our events are very popular, and seating may not be available if you wait until the last minute to get to the room. Please read your Program and plan your day accordingly, being sure to leave additional time for lines.

As a paid Guild member, we will try to place you where you’ve got prior experience – be sure to tell GEEKEXPO if you’ve worked in a certain area before. However, in this role, we may need to move Guild members around to different areas of the show based on where it’s busy or slower. We require flexibility in this regard. No one on the Guild “owns” a certain position or placement at the show. Requesting to be placed with a specific Celebrity Guest tends to make our fanboy/fangirl radar go off and can ultimately influence decisions on if or where you are scheduled.

Unfortunately, we cannot allow priority access to signings at the convention. Guests often sign for limited amounts of time, and to be fair to all attendees, we cannot allow a fan to bypass any autographing lines – unless you have a VIP Pass.

We recommend arranging to have someone within your group wait in line for you. When your spot reaches the front of the line, you may rejoin for your signing.

GEEKEXPO does not provide or rent special equipment. If you require such services, please check with the Convention Center directly or acquire one independently prior to the show.

Guide dogs and service animals are welcome at our shows, provided they are leashed or under similar control as appropriate.

Attendees with service animals on-site at the event assume complete responsibility for their animal for the duration of their time at the event.